KEISER COVID-19 UPDATE
24th March 2020
It has been an extraordinary few weeks as our world faces historic challenges. At Keiser UK, we exist to help others and remain committed to serving our customers and supporting our community during this uncertain time.
As a Subsidiary of Keiser Corporation, a manufacturer of equipment used in medical facilities, military facilities and home sales, Keiser UK remains open and shipments of existing or new equipment are still going out with minimal delays at the current time. All of our representatives are available to assist you.
Additionally, Keiser UK is following the guidance of the UK Government and health officials to take all necessary steps to protect our staff and customers. We have instituted a policy of non - contact on any deliveries by Keiser employees
Please check back here for updates as the situation evolves.
FREQUENTLY ASKED QUESTIONS
Q: Are you open, and shipping? Can I still purchase equipment?
A: Yes, at the moment Keiser UK is operating at full capacity.
Q: How soon can I get cardio equipment? Are you experiencing delays due to shutdowns?
A: There are no delays due to COVID-19 in shipment of our equipment. If you place an order with us on our website it will ship in 5 - 7 business days or less, and transit time will vary based on your location.
Q: I have already placed an order, can I get an update?
A: You will receive an email update confirming dispatch and delivery date within 5 business days from date of purchase.
Q: Am I able to speak directly to a Sales Rep?
A: All of our Sales Reps are available to assist both our Commercial and non - commercial customers during this period. For more information on our products please reach out to one of the following numbers Garry 7786 432 836, Paul 7717 661 610, Lianne 7787 511 284 or Darren 7486 538 294
Q: Is there a place I can try your cardio equipment?
A: Due to the mass shutdown of most exercise facilities this is more complicated than usual. There may not be a local option, though we do have a return policy in the event your purchase doesn't work out.
Q: Are you running any promotions right now?
A: Yes! Currently, there is a promotional offer on our M3i which includes a converter and Keiser hand towel, see shop page for details.
Q: Do you have any refurbished bikes available?
A: At the moment we do not have any refurbished stock.
Q: Do I need the Assembly and Maintenance kit?
A: While the kit is helpful in the assembly of your bike, you can source the tools elsewhere if desired. The kit has no proprietary tools.
Q: I have other questions,
A: Please call Keiser UK on 01666 504 710