PLEASE NOTE THE FOLLOWING TERMS AND CONDITIONS.
- Equipment is delivered flat-packed on a pallet and will therefore be delivered as close to the property as possible (due to suitable solid ground for a pallet truck).
- Flats or apartment buildings are to make suitable arrangements to accept the pallet from the delivery driver (stairs, lifts etc.) with the pallet to be disposed of by the customer.
- Please note that all products will be clearly marked with the writing “Caution Heavy” accompanied by the weight of the unit, prior to collection from the warehouse.
- For assembly instructions and tools required please view http://www.youtube.com/watch?v=lPKpPDIgI2Q&feature=youtube - Tools for assembly are not supplied. Alternatively call Keiser UK to have the bike delivered assembled at an additional cost.
WHITE GLOVE DELIVERY
- If you opt for our white glove service, your Keiser bike will be delivered by our trusted home delivery company BJS who will contact you directly with a suitable date and time for delivery to you.
- Customers living in flats or apartment buildings are to make suitable arrangements if they have selected the correct delivery type - flat packed, white gloved or white glove plus service.
- We require a minimum width to your front door of 29 inches for boxed bike deliveries.
- Please ensure that you are present to receive the bike at the time and date you have allocated. Failure to accept the bike at this time, will result in a missed delivery charge.
- You are able to amend your delivery date and time up to 11.00am a working day before delivery, amendments after this time may incur an additional charge.
- You may cancel your order by sending us a notification of your cancellation before the end of the 14th day after the product has been delivered to you. You need not provide a reason and will receive a refund within 14 days of the product being returned.
- A reasonable market fee will be charged on all cancelled orders.
- You will receive a FiiT gift card with your order. Please activate your Fiit gift card upon bike delivery.
*ALL PRICING INCLUDES VAT AND DELIVERY